Welcome to ContactCenter.ro
YOUR FAVORITE SUPPLIER FOR INBOUND AND OUTBOUND SERVICES IN EUROPE
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Services

Since 2003 we offer ISO certified call center services with highly trained personnel,

advanced technological solutions and appealing prices.


  • Inbound services
    Customer care, post sale support, help desk, ordering and reservations
  • Outbound services
    Telemarketing, prospects qualification, market research, opinion polls
  • Backoffice services
    Emails handling, trouble tickets management
  • More than 120 well skilled agents handling contacts in:
    English, Italian, French, Spanish, German, Hungarian, Polish, Russian, Romanian
  • 10 Supervisors/Team leaders
    More than 1.000.000 calls handled per year

INFRASTRUCTURE

  • 120 multipurpose stations (in/out-bound) Terminal Windows/ PC Win200/XP
  • Internet connections via four 10Mb dedicated channels IPVPN – MPLS technology
  • Telephone connections via VOIP technology
  • ISDN E1 telephone connection
  • Phones by Infomaster
  • CITRIX Presentation Server
  • Internally developed CRM, able to function independently or embedded
  • UPS and Power unit generator

Team

Our team is comprised of savvy entrepreneurs, industry experts and highly skilled agents

bringing years of experience to our company.


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Contact Us

We are available for any questions!

Headquarters

ContactCenterRo SRL
St. 13 Septembrie, No. 12
400126, Cluj-Napoca Romania

info@contactcenter.ro

Business hours

Weekdays:10am to 10pm

Saturday:Closed

Sunday:Closed

+40-264-414-607